At Diffusers Sale Store, we are committed to your complete satisfaction with every purchase. Just as we carefully curate our essential oils and wellness products to create a tranquil experience, we’ve designed our returns process to be equally serene and straightforward.
Return & Exchange Timeframe
We gladly accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your products meet your wellness expectations.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In its original, unused condition
- In the original packaging with all seals intact
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
To ensure the safety and integrity of our wellness products, the following items cannot be returned or exchanged:
- Opened personal care products (Body Wash, Cleansers & Toners, Face Oils & Mists, Lip Balms, Deodorant)
- Used essential oil blends and diffuser blends
- Opened candles that have been lit or used
- Face Masks for hygiene reasons
- Products that have been opened or used for safety and sanitary considerations
Return Process
Follow these simple steps to initiate your return or exchange:
- Contact Us – Email us at [email protected] with your return/exchange request within 15 days of receiving your order
- Receive Authorization – We’ll provide you with a Return Authorization Number and shipping instructions
- Package Your Items – Securely pack the items in their original packaging
- Ship to Us – Send your return package to: Diffusers Sale Store
Returns Department
4515 Cottonwood Lane
Grand Rapids, US 49507 - Confirmation – We’ll email you once we receive and process your return
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Refund Information
Once we receive and inspect your return:
- Processing Time: Refunds are processed within 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
- Exchange Processing: Exchanges are processed once we receive your return. You’ll receive a confirmation email with tracking information for your new items
Return Request Template
Use this template when emailing us your return or exchange request:
Dear Diffusers Sale Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
– [Product Name 1] – [Reason for Return/Exchange]
– [Product Name 2] – [Reason for Return/Exchange]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please let me know the next steps and provide the return authorization number.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
Need Assistance?
Our wellness-focused customer care team is here to help make your returns experience as peaceful as our essential oil blends. Contact us at:
Email: [email protected]
Response Time: Within 24 hours during business days
We appreciate your trust in Diffusers Sale Store and are committed to ensuring your complete satisfaction with every aspect of your wellness journey with us.