At Diffusers Sale Store, we’re dedicated to making your wellness journey as seamless as our essential oil blends. Just as we carefully curate our products to bring tranquility to your life, we’ve designed our shipping and returns process to be equally peaceful and straightforward.
Shipping Information
Order Processing
We carefully prepare each order with attention to detail, ensuring your wellness products arrive in perfect condition. All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Timeframes
We offer two shipping options to accommodate your needs:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Tracking included
- Ideal for faster delivery
Free Shipping
- Available for orders of $50 or more
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Tracking included
- Perfect for budget-conscious wellness enthusiasts
Please Note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.
Returns & Exchanges
Your satisfaction is essential to us. If your purchase doesn’t meet your wellness expectations, we’re here to help.
Return & Exchange Timeframe
We gladly accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your products align with your wellness goals.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In its original, unused condition
- In the original packaging with all seals intact
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
To ensure the safety, integrity, and hygiene of our wellness products, the following items cannot be returned or exchanged:
- Opened personal care products (Body Wash, Cleansers & Toners, Face Oils & Mists, Lip Balms, Deodorant)
- Used essential oil blends and diffuser blends
- Opened candles that have been lit or used
- Face Masks (for hygiene reasons)
- Any products that have been opened or used for safety and sanitary considerations
Wellness Note: We maintain these policies to ensure all our customers receive products that meet our high standards for purity and safety, reflecting our commitment to your holistic well-being.
Return Process
Follow these serene steps to initiate your return or exchange:
- Contact Us – Email us at [email protected] with your return/exchange request within 15 days of receiving your order
- Receive Authorization – We’ll provide you with a Return Authorization Number and detailed shipping instructions
- Package Your Items – Securely pack the items in their original packaging
- Ship to Us – Send your return package to: Diffusers Sale Store Returns Department
4515 Cottonwood Lane
Grand Rapids, US 49507 - Confirmation – We’ll email you once we receive and process your return
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items to ensure your return journey is as worry-free as our essential oil experience.
Refund Information
Once we receive and inspect your return:
- Processing Time: Refunds are processed within 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
- Exchange Processing: Exchanges are processed once we receive your return. You’ll receive a confirmation email with tracking information for your new items
Return Request Template
Use this template when emailing us your return or exchange request to help streamline the process:
Dear Diffusers Sale Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
– [Product Name 1] – [Reason for Return/Exchange]
– [Product Name 2] – [Reason for Return/Exchange]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please let me know the next steps and provide the return authorization number.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
Need Assistance?
Our wellness-focused customer care team is here to help make your returns experience as peaceful as our essential oil blends.
Email: [email protected]
Response Time: Within 24 hours during business days
We appreciate your trust in Diffusers Sale Store and are committed to ensuring your complete satisfaction with every aspect of your wellness journey with us.